Privacy Policy | Safe And Hound

Safe and Hound is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our premises, use our services, or interact with us.

1. Information We Collect

We may collect and process the following data about you:

Personal Information: Name, address, email, phone number, and emergency contact details.
Pet Information: Name, breed, age, medical conditions, and behavioural notes.
Payment Information: Payment details for services used.
Communication Data: Records of your correspondence with us via email, phone, or social media.
Technical Data: IP addresses, browser types, and website usage data if you visit our website.

2. How We Use Your Information

We use the collected information to:

Provide pet care services and maintain accurate records.
Contact you regarding appointments, updates, and emergencies.
Process payments and issue invoices.
Improve our services and customer experience.
Comply with legal and regulatory obligations.

3. How We Store and Protect Your Data

We implement security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. Data is stored securely on protected systems, and access is restricted to authorized personnel only.

4. Sharing of Information

We do not sell, trade, or rent your personal data. However, we may share information:

With veterinary professionals in case of an emergency.
With service providers (e.g., payment processors) necessary for business operations.
When required by law or to protect legal rights.

5. Your Rights

You have the right to:

Access, correct, or delete your personal information.
Withdraw consent for data processing.
Request data portability.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is not handled properly.

6. Retention of Data

We retain your information only as long as necessary for service provision and legal compliance. After this period, data is securely deleted or destroyed

7. Cookies and Website Tracking

If you visit our website, we may use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Safe and Hound
Phone:07957 482442
Email: info@safeandhound.co.uk

By using our services, you agree to the terms outlined in this Privacy Policy.