01529 304273 - [email protected]

Terms and Conditions

Terms and Conditions

About Us This web site is owned and operated by Safe and Hound who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Safe and Hound
12 London Road, Silk Willoughby, Sleaford Lincolnshire NG34 8PB
Phone: 01529 304273
Email: [email protected]

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard and most other credit cards as well as PayPal

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Delivery Schedule Safe and Hound will only arrarnge delivery in the UK.

All costs in post and packing are worked out depending on wieght and size of the goods ordered and will be displayed in the checkout page.

Delivery can be made though different services and providers.The Customer will be contacted by email when the goods have been dispatched.Where Safe and Hound is acting as an agent for a supplier and the goods are shipped from the supplier Safe and Hound will not accept responsibility as it stays with the supplier.

Safe and Hound will normally send your order to you in 5-14 business days. Please note that as these products are all hand made for us delivery times are subject to change.

Safe and Hound will keep you informed about the progess of your order and any changes in delivery times by Email

You must inform us within two working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders All our items are handmade at time of ordering and we aim to get your goods to you within 14 days from placing an order. If the item you have ordered is going to take longer than 14 days to be delivered you will be informed about delay then you may wish to place a back order.

Back Orders All our items are handmade at time of ordering and we aim to get your goods to you within 14 days from placing an order. If the item you have ordered is going to take longer than 14 days to be delivered you will be informed about delay then you may wish to place a back order.

Tax Charges Safe and Hound is not registered for VAT.

Credit Card Security Safe and Hound is a secure website and uses a secure gateway to take payments operated by PAYPAL.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee At Safe and Hound, we are confident in the content on the website is accurte and the goods will meet the satisfaction of the customer.Safe and Hound does not guarantee that the goods are in stock or that they will be exactly what the customer thinks them to be or fit for any particular purpose. Safe and Hound cannot guarantee the colour of any product matches the image on the website due to slight difference in screens and on the basis of viewing on the internet and ordering online.Safe and hound always try to give accurate discriptions but these should be taken as approximate in the case of size and colour.

When an order is placed with Safe and Hound and payment is taken from the customer this is an agreement by the customer to accept these trems and conditions.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01529 304273 (International +44 01529 304273) or write to us at 12 London Road, Silk Willoughby, Sleaford, Lincolnshire NG34 8PB United Kingdom.

Privacy Policy Safe and Hound does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

Unless the goods are Bespoke or personalised for the customer

You are entitled to cancel your order and return the goods within 7 days from the date the goods are delivered for a full refund, including the cost of delivery to you. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days of receipt of the goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

If a customer wishes to exchonge goods they may have to pay additional charges to cover delivery.

Any goods returned should be in saleable condition and in the original packaging with all labels in tact.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.